Royal Vegas Australia Online Casino adds Skype
Online casino Royal Vegas Australia has decided to add another customer support option to their site. The online casino is now offering Skype as a customer service option for their players. Millions of people already use Skype as a communication tool and now visitors to the casino can contact support via the option.

This option went live at Royal Vegas Australia just a few weeks ago and other casinos have joined in a swell including: Platinum Play, Vegas Palms and 7Sultans. It took just one day before players began using Skype to contact customer service and now the option has integrated well.

Head of Customer Support at the casino, Wim Ochse, commented on the new option stating that using Skype as a customer service tool is a first in the industry and this is the first time a casino has used the one click contact method.

Ochse went on to state that it makes perfect sense to use Skype as a contact method since players are usually sitting at their computers or they can use their mobile device to connect to Skype. This will give players an extra option for contact and make it easier to become instantly connected to customer service.

The site still offers phone, email and live chat for customer service options but the site would like Skype to become the top option. Players can find this option at the website as it will be listed with a Call Me icon on the side. This option will allow players to contact our support team faster and get the answers to the questions they need.

Currently, the option is only available to English speaking customers and video calls. However a chat function will soon be implemented and the casino may soon introduce other languages such as German, Italian, Greek, French, Portuguese, Spanish and Dutch.

- 2012-06-28


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